Delivery

Website prices include UK delivery via Royal Mail First Class post* (*Fleece Horse Rugs will be sent by Standard Parcel post). 

Royal Mail Special Delivery option is available for on Saddlecloths and Pet Blankets and rugs. Please select this option at checkout. Orders received by 12 noon will be dispatched for delivery on the next working day (stock items only). Orders received after 12 noon will be dispatched on the next working day. Please note that next day delivery sent out on a Friday is guaranteed to arrive on the following Monday (ie next working day), not Saturday. A signature will be always be required or the item will be returned to depot to await collection.

Personalised Dog Blankets and Saddlecloths - we aim to dispatch stock items within 48hrs of receipt of order. 

Non-stock items do take longer - please allow 7-10 working days. All items cannot be held in stock and need to be ordered from the manufacturer. You will be notified via email of the expected delivery date.

Returns

If you are not satisfied with your purchase, you may return the unused item to us in its original condition within 14 days of receipt for a full refund or exchange on the item (excluding postage and packing costs). You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you cover yourself sufficiently should the item go astray in transit.
All items are checked before they are despatched. However, in the unlikely event that the goods are damaged or faulty, please contact us within 28 days at sales@mypetblankets.com to let us know and we will arrange a full refund or exchange and provide you with instructions on returning the item. This is all in addition to your statutory rights.

Unfortunately, unless faulty, we cannot accept returns of personalised items. Please ensure that you have provided us with the correct personalisation details (eg names/dates etc) as we cannot be held responsible for mistakes once the item has been personalised.

‘MyPetBlankets.com’ Website Terms

In using the ‘MyPetBlankets.com’ website (the “Site”), you agree to the following terms. If you do not agree to these terms, please leave the Site immediately.

1. The Site including its contents comprise the copyright, trade marks and other intellectual property rights of ‘MyPetBlankets.com’ or its customers and licensors. ‘MyPetBlankets.com’ grants you a licence to view the Site and to print and copy reasonable portions of the Site for your own personal use, subject to the rest of these terms.

2. You may not use, print or copy any of the Site for any commercial purpose or distribute any of it to any other person without our consent.

3. Framing is not permitted without our consent. You may create a simple hyperlink to our homepage at www.MyPetBlankets.com but you must remove the link immediately if we so request. You may not use any of ‘MyPetBlankets.com’ trade marks, names or logos as part of the link without our consent.

4. You shall not attempt to deface, alter or attack the Site in any way. Nor shall you attempt to upload or post to the Site anything which may interfere with the correct operation of the Site or any computer system, or which may be illegal, defamatory, offensive, abusive or infringe another person’s rights.

5. We do not make any representation or warranty as to the functioning of the Site or as to the correctness of any information on it. We will not be liable to you under any circumstances (including through negligence) for any direct, indirect, consequential or other loss caused by your use of the Site, except for death or personal injury caused by our negligence. You are responsible for checking the validity of any information obtained from this Site. If you believe any content on this site infringes your rights, please contact us using the details below.

6. Privacy: You may browse the Site on an anonymous basis and no personal information (names, addresses, e-mail addresses etc) is collected about you. If you e-mail us we will use the information you give us to respond to you and to provide you with other information that may be relevant to you, but we will not pass any such information to third parties.

7. This licence agreement is governed by English law, and any disputes will be under the jurisdiction of the English Courts. Any changes to this licence, which we may make from time to time, will be posted on this page.

8. ‘MyPetBlankets.com’ business address is Top Cottage, Dale Hill, Ticehurst, East Sussex, TN5 7DG. Please contact us via our web page at Contact@MyPetBlankets.com